These are the main recommendation of the document Shaping Policies, Improving Lives from OCDE.
It identifies seven policy dimensions that allow
governments – together with citizens, firms and stakeholders – to shape digital
transformation and improve lives:
1) Access to communications
infrastructures, services and data
To enhance access to networks, services and
data, governments should lower barriers to trade and investment, promote
competition, simplify administrative procedures, and boost connectivity in
rural and remote areas.
2) Effective use of digital technologies
and data;
To increase effective use, policies should empower
everyone with a mix of skills to thrive and trust in a digital world; boost
adoption and diffusion of digital tools to drive productivity growth in firms,
and small and medium‑sized
enterprises in particular; promote business dynamism and structural change;
foster investment in intangible assets (e.g. patents, software); and make
digital government services more user‑centred.
3) Data‑driven and digital
innovation
To unleash digital innovation, policies should promote
entrepreneurship; facilitate access to finance; support basic research,
knowledge diffusion and open science; and open up government data. Policies
should also encourage experimentation and new business models across sectors,
including by promoting the flexible application or enforcement of regulation
(e.g. regulatory sandboxes)
4) Jobs
To ensure good jobs for all, we must get
ready for a massive training challenge. Policies need to facilitate successful
and fair transitions into new jobs and prepare for changes to existing ones by
striking a balance between flexibility and mobility, on the one hand, and job
stability on the other, including through social dialogue. Polices must also
empower people with the mix of skills needed to succeed, improve social
protection to ensure no one is left behind and address concerns about emerging
forms of work.
5) Social prosperity and
inclusion
To promote social prosperity, policies
should reduce divides by strengthening foundational skills and life‑long learning and include everyone – notably women,
the elderly and low‑income
individuals – while tackling risks like cyberbullying and disinformation.
Digital technologies can also help to address collective challenges, for
example by promoting energy efficiency and reducing healthcare costs, e.g.
through mobile health technologies.
6) Trust in the digital age
To strengthen trust, policies should
encourage people and organizations to better manage digital security and
privacy risks and improve consumer protection online. National privacy
strategies can help promote a whole‑of‑society perspective and facilitate cross‑border data flows, e.g. through interoperable privacy
frameworks
7) Market openness in digital
business environments
To foster market openness and dynamism in
digital business environments, policies should: reduce barriers to trade and
investment; promote open financial markets; tackle changing competition
dynamics, including issues related to increasing concentration; and address tax
challenges through more effective international co‑operation.
Other important issues:
- Digital transformation strategy: Governments need a comprehensive
digital transformation strategy and governance approach that supports
effective co‑ordination across policy areas and
among all stakeholders. A strategic vision, clear priorities and
objectives, measurable targets, sufficient budget, and thorough monitoring
of progress and policy evaluation are essential elements of a successful
digital transformation strategy.
- Digital agenda: This agenda includes changing
competition dynamics; privacy; data and cross‑border data flows; growing
inequalities and their relationship with digital transformation; restoring
trust in government; democracy in the digital age; and the future of the
firm.
- Measuring digital transformation: it remains essential to better
measure digital transformation to provide sound evidence on which to base
future policy decisions.
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